Employees represent your business engine. Without dedicated and motivated persons, you wouldn’t be able to offer quality services. Reward those who are in the front line, by subscribing them to this category and show them that you are proud that they work for you.

The best specialist of the year is a person who appreciates the importance of the activity that he is undergoing, and is aware of his responsibility and also feels proud working in a call center.
The criteria which will be taken into consideration include: the respect that is shown to him by his supervisors and his team mates; his ability to work efficiently in a team; how well he knows and uses technology and how much interest is he developing into continuously improve his knowledge and performance.

In order to participate to this category, the applicants must have a minimum one year as a Call Center Agent and occupy this position at the time of the award.
All candidates who will participate on this category will have to send us a presentation that will reveal to us, just how much they have fulfilled the evaluation criteria. For this, they will have to respond to the evaluation questions included in the registration form.

This presentation will also have to be backed up by as many documents as possible, there where it is being applied. (e.g.: colleagues or clients recommendations as well as any other information that the participants consider to be relevant). The evaluation will be also made based on how well the presentation’s included ideas are proven and sustained by documentation.

If the candidates wish to present other details that they consider being useful in winning the award, they may do so.

The entire presentation must not exceed four A4 pages.

Category sponsored by Euristic Partner