The manager of the year has to be an example of dedication. He must be client oriented. He also must be an inspiring factor for his team members in order to determine them to continuously improve the service that they deliver to the customers, and to transform the implemented strategies into hard evidence of success.
The manager of the year will have to convince the jury that, among other abilities, he has “those abilities” of transforming and putting into practice all procedures that make of making the process more efficient. He also will have to prove that he is a team player and that he is able to quickly adapt to constantly changing situations. Coordinating, communicating and developing skills are also important.
The jury will also analyze his plan that targeted the improvement of call center’s performance, drawing in, motivating and developing human resources. The manager of the year, offering himself as an example, will engage everyone around him into reaching and fulfilling the imposed objectives.

In order to participate to this category, the applicants must have a minimum one year as a Call Center Manager and occupy this position at the time of the award.
All candidates who will participate on this category will have to send us a presentation that will reveal to us, just how much they have fulfilled the evaluation criteria. For this, they will have to respond to the evaluation questions included in the registration form.

This presentation will also have to be backed up by as many documents as possible, there where it is being applied. (e.g.: colleagues or clients recommendations as well as any other information that the participants consider to be relevant). The evaluation will be also made based on how well the presentation’s included ideas are proven and sustained by documentation.

If the candidates wish to present other details that they consider being useful in winning the award, they may do so.

Category sponsored by DNA SOLUTION