In the industry of call centers, a vital role is played by trainers. That is because the abilities and skills of hundreds of agents when talking to clients mostly depends on their time spent training. A well motivated and competent trainer can make the difference between the business-s failure and success.
That-s why on the category of the Best Trainer of the Year the award will go to that trainer who had a significantly important contribution to one call center-s results and who delivered training programs that had a major impact on the business.

In order to participate to this category, the applicants must have a minimum one year as a Call Center Trainer and occupy this position at the time of the award.
All candidates who will participate on this category will have to send us a presentation that will reveal to us, just how much they have fulfilled the evaluation criteria. For this, they will have to respond to the evaluation questions included in the registration form.

This presentation will also have to be backed up by as many documents as possible, there where it is being applied. (e.g.: colleagues or clients recommendations as well as any other information that the participants consider to be relevant). The evaluation will be also made based on how well the presentation-s included ideas are proven and sustained by documentation.

If the candidates wish to present other details that they consider being useful in winning the award, they may do so.

The entire presentation must not exceed four A4 pages.