This category will award the successful integration of one module or an entire system which had significantly improved a call center’s activity (no matter if it is about an in-house developed solution or a purchased solution).

The award will go to that call center which had the best strategy of implementation.
The jury will take into account the positive impact that the implementation had on the agent, on client’s experience but also on the entire activity.

All candidates who will participate on this category will have to send us a presentation that will reveal to us, just how much they have fulfilled the evaluation criteria. For this, they will have to respond to the evaluation questions included in the registration form.

This presentation will also have to be backed up by as many documents as possible, there where it is being applied. (e.g.: colleagues or clients recommendations as well as any other information that the participants consider to be relevant). The evaluation will be also made based on how well the presentation’s included ideas are proven and sustained by documentation.

If the candidates wish to present other details that they consider being useful in winning the award, they may do so.

The entire presentation must not exceed four A4 pages.