Role

Each member of the jury has the essential role of contributing, through a close cooperation and integration of the results with the other members of the jury, in selecting the candidate that perfectly pictures the premier service in Contact Center Industry.

Responsabilities

The jury members pledge to maintain the following professional principles in execution of their responsibilities:

• They shall evaluate and assess according to “Assessment Guide” criteria
• They should be open-minded, listen to the arguments and interact with the other members of the jury in order to make the correct decision.
• They shall conduct themselves professionally and responsibly with high standards and ethical conduct at all times.
• They shall avoid placing themselves in a position where there is a perceived a conflict of interest.
• They will uphold the confidences of all parties involved in the judging or examination process.
• They shall not serve any private or special interest in the fulfilment of their duties when examining any organization or business where he is, or has been employed with.
• They will not intentionally communicate any information that may compromise the integrity or confidentiality of the Awards process and/or its outcome.

Jury members

Madalina Vilau - Editorial Director Contact Center Magazine

Eduard Merk - Contact Center Consultant

Manfred Stockmann - Vice-President of the European branch association Confederation of Contact Centre Organisations

Oana Balteanu - Founder Customer Service School